Latest topics from “ClickTale Support”

Troubleshooting :: Labeled as a suspicious site by Google?

ula — Tue, 24 Apr 2012 14:11:27 -0500

We have a site that we recently installed ClickTale code on... Today, we received notice that Google has blacklisted our site as suspicious and flagged it on their search results as "may be harmful if you visit". Needless to say, we were hesitant to believe that ClickTale could be culprit, but we went ahead and removed the code from the site and had Google rescan it. The results came back clean and Google is lifting the ban.

Any idea on how Clicktale could have caused this? Google reported the issue on 8 of our pages.... Since we only removed clicktale and the problem resolved itself, we're very hesitant to reinstall and resume our service.

Im still awaiting support to get back to me, but thought I'd check here on if anyone has experienced the same?

General Questions :: Clicktale is not recording checkout process

dwade77 — Fri, 20 Apr 2012 12:16:14 -0500

We seem to have all of our code installed properly, but we are not seeing any checkout recordings, does anyone have insight to make this active? We are alos not getting accurate numbers of conversions from the clicktale account to our Google analytics and our store numbers....any insight here would be helpful....

Announcements :: Scheduled Hardware Upgrade - May 3

Arik — Wed, 18 Apr 2012 11:48:57 -0500

On Thursday night, May 3 between 00:00am and 02:00am Central Time (CT), ClickTale will perform a planned hardware upgrade. The exact schedule may change and will be updated in this thread.

During this period there will be an estimated period of 15 minutes when the service will be down for some customers. In that period, ClickTale will stop processing new incoming recordings, your account will be inaccessible or the service will be off-line or unstable. We will try to minimize the amount of downtime as much as possible.

There will be no impact on our customers' websites during the upgrade period. If you encounter any unexpected errors, please send an email to hard...@clicktale.com .

We apologize for any inconvenience which this process may cause you and hope you will enjoy the improved system.

Regards,
The ClickTale Team

Announcements :: Scheduled System Upgrade - April 22

Arik — Wed, 18 Apr 2012 11:42:20 -0500

On Sunday morning. April 22, between 3:00AM and 8:00AM Central Time (CT), ClickTale will perform a planned system upgrade. The exact schedule may change and will be updated in this thread.

During this period there might be times when ClickTale will stop creating new accounts, will stop processing new incoming recordings or the service will be slower, off-line or unstable. We will try to minimize the amount of downtime as much as possible.

There will be no impact on our customers' websites during the upgrade period. If you encounter any unexpected errors, please send an email to syst...@clicktale.com .

We apologize for any inconvenience which this process may cause you and hope you will enjoy the improved system.

Regards,
The ClickTale Team

General Questions :: Difference between attention and scroll reach heatmaps

cindy — Wed, 18 Apr 2012 09:08:36 -0500

Hi,

I have been reading the Wiki and FAQs provided for ClickTale heatmaps, but am still confused about the differences between the two.

The attention heatmap shows the attention of visitors in seconds on a page of your website. Does this heatmap change or get updated based on what you specify then for link analytics, or does link analytics just provide additional information to the attention of visitors? So additional information on clicks, hovers, time to click, visitor hesitation, visitors by clicks, etc. are shown on the heatmap in addition to attention, but the map colouring doesn't change? Or does what you specify for link analytics actually change and update the heatmap, and the colouring of the heatmap actually changes for the measurement item?

As for the scroll reach map, this map is supposed to show the fold, how far visitors scroll, and where they abandon the page. So this heatmap is still based on attention in seconds? From the Wiki it says you can choose Attention, Visitors or Total Time for the scrolling map, but I don't see any of these options. I believe it is just showing the attention scroll map. Where I am confused is in interpreting the map then, as I see from my attention heatmap that my homepage is red hot, fading to yellow, back to red near the bottom of the page, whereas for the scroll reach heatmap, it is red hot, fading to yellow to cool blue. What would this mean then since both are showing attention in terms of engagement seconds? Can it be that the attention heatmap shows me that visitors are spending time looking at the bottom of the page? What then does the scroll reach map mean..that they aren't scrolling to the end, although their attention time there is high?

Any clarification would be greatly appreciated.

Thanks,
Cindy

Troubleshooting :: Watching video? using iframe & html code

jjhough — Tue, 17 Apr 2012 09:12:32 -0500

Hi,
I recently uploaded clicktale to all my web pages but i'm not sure if clicktale will show the actual video recording when a new visitor is watching.
Q- Does clicktale show the actions of a youtube or vimeo video using iframe when the clicktale code has been inserted into the body of the entire webpage? Recordings are showing fine. I am just not sure if my video is being watched or not?

I would like to know if 1 they are watching and 2 if they are leaving at a certain point in the video and/or 3 not watching at all.
Thanks

General Questions :: Playbacks are all blank

shaunc869 — Fri, 13 Apr 2012 11:14:02 -0500

I implemented the code as described and confirm that it shows up in view source properly. The system lists recordings but when I play them they are all blank. My account is under Synclio. Thanks!

Troubleshooting :: ASP.NET Integration - 302 being reported

StevenW — Fri, 13 Apr 2012 03:43:53 -0500

Hi,

I have implemented the ASP.NET module into a website that is primarily for users that are logged in, however while the public pages are showing fine in the Session Player, the pages in the authenticated area being reported as receiving a 302 error.

I've checked the logs and I can see Clicktale trying to directly access these pages, however I have set the "ClickTaleFetchFrom" option in the config settings, but this seems to be getting ignored.

The config is also set to store the page data to database (which it seems to be doing, lots of records in the database).

Any ideas of what I should be checking/doing to get Clicktale to retrieve the page data from the handler that it is supposed to be using??

Steven

Tips & Tricks :: Forms Analytics in AJAX

chriss08 — Thu, 12 Apr 2012 10:49:20 -0500

Hi there!!

We are thinking buy Click Tale, but we have forms in AJAX. So, Can Click Tale works in these plataform??

I hope you can help me

Christian

General Questions :: Will there be Web2py suport for the Integration module?

gunnygun3 — Thu, 05 Apr 2012 05:06:48 -0500

Hi all,
My site is built on web2py and I want to include the "Integration module" into the site. Your documentation says you currently do not support it. Is there any work around.

Thanks in advance!

General Questions :: Wordpress and ClickTale: Tracking Specific Pages/Posts

marketingenius — Thu, 22 Mar 2012 08:05:07 -0500

Hi,

I've installed the ClickTale Wordpress plugin - is there a way to only track particular pages/posts? I only want to record a few pages so that I can maximise the recording quota.

If there's not a way to do it with the plugin, what's the easiest way to do it manually with Wordpress?

Thanks,
Alex

Announcements :: Scheduled Hardware Upgrade - March 17

Arik — Fri, 16 Mar 2012 12:33:11 -0500

On Sunday morning, March 17 between 01:00am and 06:00am Central Time (CT), ClickTale will perform a planned hardware upgrade. The exact schedule may change and will be updated in this thread.

During this period there will be an estimated period of 30 minutes when the service will be down for some customers. In that period, ClickTale will stop processing new incoming recordings, your account will be inaccessible or the service will be off-line or unstable. We will try to minimize the amount of downtime as much as possible.

There will be no impact on our customers' websites during the upgrade period. If you encounter any unexpected errors, please send an email to hard...@clicktale.com .

We apologize for any inconvenience which this process may cause you and hope you will enjoy the improved system.

Regards,
The ClickTale Team

Troubleshooting :: Offline recordings in WordPress Admin

cshepherd — Wed, 29 Feb 2012 13:47:33 -0600

I'm trying to record actions in the WordPress admin to support usability testing of our custom plugins.

I've been able to connect the front end of the WP site to ClickTale. When I tried watching the recordings on the admin side I received the dreaded 302 error. After some research I implemented the server side PHP integration. That seemed to work -- at least I could see the that the visits occurred. Clicking around only on GET requests I should be able to playback some results but I don't. Perhaps there is a problem with the authentication?

On my server side I see new files in the Cache directory but I do not see files in the Log directory.
The config.php contains these changes:

$config['AllowDebug'] = true;
// used to log the token generated in the cache phase
$config['LogCaching'] = true;
// used to log the token requested in the fetch phase
$config['LogFetching'] = true;

I then moved on to the ClickTaleUploadPage function. I added the following lines to my "Bottom part" section:

if(typeof ClickTaleUploadPage=='function') {
ClickTaleUploadPage('

','');}

The initial part of the admin page contains the following:

Dashboard ‹ BroadSpring Test Site — WordPress