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PostPosted: Mon Apr 28, 2014 10:28 am 
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Joined: Mon Apr 28, 2014 8:47 am
Posts: 1
Hello, I am trying to get the WhitelistURLRegex configuration setting to work.

I entered the following into ClickTale.IntegrationModuleSettings in my web.config:

<ClickTale.IntegrationModuleSettings
ScriptsFile="~\ClickTaleScripts.xml"
DoNotProcessCookieName="WRUID"
DoNotProcessCookieValue ="0"
MaxCachedPages="100"
WhitelistURLRegex="(MyPage\.aspx)"
AllowedAddresses ="*.clicktale.net" />

However, the tracking code is still appearing on every single page on my web site, instead of just the page "MyPage.aspx".

I have downloaded the most recent version of ClickTale, from this link:
http://wiki.clicktale.com/Integration/ClickTaleASPNETIntegrationModule_latest.zip

I'm using the Balkan tracking code.

I did a search on the forums for other users with a similar problem, and found one thread, but unfortunately there was no solution. http://forums.clicktale.com/viewtopic.php?f=9&t=4217

Thanks,
Mike


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PostPosted: Mon Apr 28, 2014 11:42 pm 
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Joined: Mon Oct 21, 2013 6:07 am
Posts: 59
Hello Mike,

Please use this link: http://subs.clicktale.net/CustomerSupport.aspx?ticket=s to send a ticket to our support team, so we can investigate this matter further.

Please include all relevant information, including screenshots, URLs and other data when submitting the ticket.

Erez
ClickTale Support


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