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PostPosted: Sun May 04, 2014 3:18 am 
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Joined: Sun May 04, 2014 3:12 am
Posts: 2
Hello all, this is my first message and I'm new of this forum, nice to meet you.

I have the following problem with installation code.
I followed this procedure http://wiki.clicktale.com/Article/PHP_integration_module with Balkan type and my system is wordpress.
Running the page at Install/index.php is shown me ALL valid point, NO invalid point.
This is the log file I got.

[09:15:26 - 416301692] Starting Caching: DisableCache (bool=)
[09:15:26 - 416301692] BeginCache '6542' for /
[09:15:26 - 416301692] EndCache '6542' for /
[09:15:26 - 416301692] Filtering: disabled (bool=)
[09:15:26 - 416301692] Starting to look for injection points. TopDoNotReplaceCondition (bool=). BottomDoNotReplaceCondition(bool=)
[09:15:26 - 416301692] Top injection point found? (bool=0)
[09:15:26 - 416301692] Bottom injection point found? (bool=0)
[09:15:26 - 416301692] The output buffer callback does not exist in the buffers stack.
[09:15:26 - 416301692] Serialized Buffer Hanlders: default output handler, default output handler
[09:15:26 - 416301692] Serialized Buffer Status: Buffer default output handler level: 0 status: start del: type: 0
[09:15:26 - 416301692] Serialized Buffer Status: Buffer default output handler level: 1 status: start del: type: 0

The problem is that the test installation failed, I got the error "ClickTale script was not found on ...". But the code itself is present, otherwise the log file should be empty.
How can I check more and solve the problem?
Thank you


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PostPosted: Mon May 05, 2014 7:03 am 
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Joined: Wed Nov 02, 2011 1:39 am
Posts: 128
Hello David,

Please use this link: http://subs.clicktale.net/CustomerSupport.aspx?ticket=s to send a ticket to our support team, so we can investigate this matter further.

Please include all relevant information, including screenshots, URLs and other data when submitting the ticket.

Sergei

ClickTale Support


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PostPosted: Mon May 05, 2014 1:36 pm 
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Joined: Sun May 04, 2014 3:12 am
Posts: 2
Ok Thank you, I did it.


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