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PostPosted: Sun May 25, 2014 10:18 pm 
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Joined: Sun May 25, 2014 10:05 pm
Posts: 2
HI,

I am a newbie with clicktale. I have it configured and working correctly.

I also use Google Page Speed Service, and Clicktale records GPSS as visitors, and list the page as "www.alayax...eMaxBytes=1048576..." That means I get a large number of suspected bots recording. Is there a way to tell Clicktale not to record, or log those? Or can I tell it not to display, or at least filter out the suspected bots?

I have added a screengrab of the visitor recording page.

Thanks for this.

Alayax


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PostPosted: Tue May 27, 2014 12:10 am 
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Joined: Mon Oct 21, 2013 6:07 am
Posts: 59
Hello alayax,

I apologize for the delay in responding to your question.

Please use this link (while logged into your ClickTale account): http://subs.app.clicktale.com/CustomerS ... x?ticket=s to send a ticket to our support team, so we can investigate this matter further.

Please include all relevant information, including screenshots, URLs and other data when submitting the ticket.

Erez
ClickTale Support


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PostPosted: Sat May 31, 2014 7:43 pm 
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Joined: Sun May 25, 2014 10:05 pm
Posts: 2
I Have done,

Thanks for that.


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