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PostPosted: Tue May 27, 2014 5:24 am 
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Joined: Tue May 27, 2014 12:34 am
Posts: 1
Hi!

I need help with the installation of the code on my web site. I see no recordings after 3 days since the installation. The web site uses php.
The web site is www.tokenya.com

- code installation test confirms the code is installed correctly
- the code is physically on the necessary pages
- recording ratio is set to 100%
- the domain is included into the list of domains
- daily quota is not exceeded
- the debug mode can't be launched
- the pages are not dynamic (not a shopping cart or something...)

What might be the problem?


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PostPosted: Tue May 27, 2014 5:41 am 
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Joined: Mon Oct 21, 2013 6:07 am
Posts: 59
Hello kasinga,

My name is Erez and I am a Support Engineer at ClickTale.

Thank you for contacting ClickTale's support.

I have inspected "www.tokenya.com" and noticed that the bottom part tracking code has been slightly modified, which explains why currently ClickTale is not recording this website.

In order to fix this issue, please replace the existing bottom part tracking code with the following:

<!-- ClickTale Bottom part -->

<script type='text/javascript'>
document.write(unescape("%3Cscript%20src='"+
(document.location.protocol=='https:'?
"https://cdnssl.clicktale.net/www07/ptc/1ce0231a-104b-4002-bd41-774aad302fd9.js":
"http://cdn.clicktale.net/www07/ptc/1ce0231a-104b-4002-bd41-774aad302fd9.js")+"'%20type='text/javascript'%3E%3C/script%3E"));
</script>

<!-- ClickTale end of Bottom part -->

Best Regards,
Erez

ClickTale Support.


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