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PostPosted: Thu Jul 31, 2014 5:43 am 
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Joined: Thu Jul 31, 2014 5:38 am
Posts: 1
For some reason the website is not shown beneath the heatmap. I fear this is actualy what the users gets when clicktale is recording that user...

Any tips?

Thanks


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PostPosted: Thu Jul 31, 2014 8:40 am 
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Joined: Mon Oct 21, 2013 6:07 am
Posts: 59
Hello MrWebmaster,

Please use this link (while logged into your ClickTale account): http://subs.app.clicktale.com/CustomerS ... x?ticket=s to send a ticket to our support team, so we can investigate this matter further.

Please include all relevant information, including screenshots, URLs and other data when submitting the ticket.

Erez
ClickTale Support


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