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PostPosted: Sun Aug 31, 2014 2:45 am 
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Joined: Sun Aug 31, 2014 1:00 am
Posts: 1
Hello,

I'm running ClickTale's script on a WordPress site with your WP Integration Module.
Everything seems to work OK, but when I try to play a recording, I get:
"Background page of the recording was not retrieved: 500 - Internal Server Error".
I looked into the troubleshoot and did as instructed (changing %ClickTaleCacheUrl% to the direct path to the ClickTale directory),
but still nothing.
At first, my file permissions weren't set up well and when I tried to access ClickTaleCache.php directly, I would get a '500 Internal Server Error' page.
Now when accessing this page, I get the following: "Request from unauthorized source.", so I'm guessing it's not a problem with my server or file permissions.

Another problem I have is failing to generate reports in my ClickTale Project Dashboard.
This includes 'Heatmaps', 'Form Analytics', etc...
The 'Generate Report' button appears to do nothing, and when looking in the console it says:
"Resource interpreted as Image but transferred with MIME type text/plain".

Any idea on both of them?

Thanks in advance.


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PostPosted: Mon Sep 01, 2014 8:19 am 
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Joined: Mon Oct 28, 2013 7:40 am
Posts: 24
Hello ,

Please open a detailed ticket with the link below and I'll be happy to assist you with your technical problem.

http://subs.app.clicktale.com/CustomerS ... x?ticket=s

Do not forget to add your ClickTale's user name.

Kind Regards,

Chen


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