ClickTale Support Forums

All times are UTC - 6 hours



Post new topic Reply to topic  [ 2 posts ] 
Author Message
PostPosted: Wed Mar 18, 2015 1:50 am 
Offline

Joined: Wed Oct 17, 2012 11:28 am
Posts: 2
Hi

Whenever I review the Clicktale playback for a session, I get lots of invalid tracks logged into Google Analytics. I can see these in real-time but they also log through to the main GA reporting dimensions (of course)

They report as here /data/22840/30f7ca529cb79fbc452eb4969f1bf64eb00f46c0.html

Lots of hits.

I've thought about excluding the clicktale IP address range but it looks like they're coming from my browser within the playback session.

I need to find a way to exclude these from being logged as they are massively distorting our stats

Can you help me find a way to exclude these hits


Top
 Profile  
 
PostPosted: Thu Mar 19, 2015 5:03 am 
Offline

Joined: Mon Oct 28, 2013 7:40 am
Posts: 24
Hello ,

Please open a detailed ticket with the link below and I'll be happy to assist you with your technical problem.

http://subs.app.clicktale.com/CustomerS ... x?ticket=s

Kind Regards,
Chen
ClickTale Support


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 2 posts ] 

All times are UTC - 6 hours


Who is online

Users browsing this forum: No registered users and 2 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron
Powered by phpBB® Forum Software © phpBB Group