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PostPosted: Tue Apr 07, 2015 3:48 pm 
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Joined: Tue Apr 07, 2015 3:43 pm
Posts: 3
I have installed clicktale code on my site and about month it was on. Also after install i run test witch shows that everything is OK, but unfortunately there is no records on my site. By the way it is my third time when i try to use this heatmap analyzer. Every time it fails on this stage.

Test results like:
ClickTale script (version14.21) was found on http://new.W000t.xxx.
ClickTale script matches project ID 3xxx5.
Your recording ratio is set to 100%.
There are 170 of recordings left in your quota.

Please help


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PostPosted: Wed Apr 15, 2015 8:33 am 
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Joined: Mon Oct 28, 2013 7:40 am
Posts: 24
Hello ,

Please open a detailed ticket with the link below and I'll be happy to assist you with your technical problem.

http://subs.app.clicktale.com/CustomerS ... x?ticket=s

Kind Regards,

Chen
ClickTale Support


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PostPosted: Sat Apr 25, 2015 8:03 am 
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Joined: Tue Apr 07, 2015 3:43 pm
Posts: 3
chen_support wrote:
Hello ,

Please open a detailed ticket with the link below and I'll be happy to assist you with your technical problem.

http://subs.app.clicktale.com/CustomerSupport.aspx?ticket=s

Kind Regards,

Chen
ClickTale Support



I made it. Case#: CTS-00037512


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PostPosted: Mon Apr 27, 2015 2:21 pm 
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Joined: Tue Apr 07, 2015 3:43 pm
Posts: 3
So there is still no any records. Please can you provide some advice?


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PostPosted: Fri May 22, 2015 2:54 am 
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Joined: Mon Oct 28, 2013 7:40 am
Posts: 24
Hello ,

Please open a detailed ticket with the link below and I'll be happy to assist you with your technical problem.

http://subs.app.clicktale.com/CustomerS ... x?ticket=s

Kind Regards,

Chen
ClickTale Support


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