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 Post subject: Deleting an account
PostPosted: Wed Jun 17, 2015 8:43 pm 
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Joined: Wed Jun 17, 2015 8:36 pm
Posts: 2
Hello,

I used my account to test the implementation on my staging server.
After going live, I'm not able to use the Clicktale for my main domain. It says you are allowed to record only one domain. I have tried different things like opening a new Timeless account for the main domain but that also didn't work.

I would like my all duplicate accounts/domains deleted so that I can just record for my main domain. Could you please help me with this?

Thanks


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 Post subject: Re: Deleting an account
PostPosted: Thu Jun 18, 2015 8:57 pm 
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Joined: Wed Jun 17, 2015 8:36 pm
Posts: 2
Can I trust ClickTale for providing excellent support? It has been 5 days since I started trying to get the issue resolved. I dropped emails, called, tried to get answer on this forum. No response!!!!!


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 Post subject: Re: Deleting an account
PostPosted: Mon Jun 22, 2015 8:46 am 
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Joined: Mon Oct 28, 2013 7:40 am
Posts: 24
Hi.

I am sorry for the inconvenience.

Changing domain services are provided to paid clients only.

Since you are using a free account, a sales rep will shortly contact you and explain you more about our upgrade options.

Chen
ClickTale Support


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