ClickTale Support Forums

All times are UTC - 6 hours

Post new topic Reply to topic  [ 1 post ] 
Author Message
PostPosted: Mon Oct 16, 2006 6:05 pm 
Site Admin

Joined: Fri Jul 21, 2006 2:39 pm
Posts: 1206
Location: Israel
How long does it take for the recordings to show up? And how you can speed it up.

Recordings show up within a minute of when a randomly selected visitor completes his interaction with the page. Depending on the percentage of visitors that you choose to record and the number of visitors that typically come to your site, it may take up to an hour or more for the first visitor to be recorded. Once a visitor session is recorded, the data is sent to our servers and processed immediately into recordings.

The best way to check that your website is to set it up properly without waiting for the first recorded visitor is to instantly force yourself to be recorded.

If that doesn't generate recordings in your account, it may be for the following reasons:
  • Recordings are already there - try refreshing your ClickTale account page.
  • The tracking code is not properly embedded in your pages. To verify sign in to ClickTale, click the "Get tracking code" link under your project and follow the instructions. You could then compare the code presented on the instructions with the code you have on your page.
  • No visitors have entered your site.
  • Your domain is disabled or blocked from recording. See configuration at
  • Your "percentage of visitors to record" parameter is too small relative to the number of visitors to your site.
  • You are using an unsupported browser. Only IE6+ and FF1.5+ are supported at this moment.
  • You website/page has invalid HTML. Check it with and correct.

Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 1 post ] 

All times are UTC - 6 hours

Who is online

Users browsing this forum: No registered users and 1 guest

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Group