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PostPosted: Mon Oct 16, 2006 6:05 pm 
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Joined: Fri Jul 21, 2006 2:39 pm
Posts: 1206
Location: Israel
How long does it take for the recordings to show up? And how you can speed it up.

Recordings show up within a minute of when a randomly selected visitor completes his interaction with the page. Depending on the percentage of visitors that you choose to record and the number of visitors that typically come to your site, it may take up to an hour or more for the first visitor to be recorded. Once a visitor session is recorded, the data is sent to our servers and processed immediately into recordings.

The best way to check that your website is to set it up properly without waiting for the first recorded visitor is to instantly force yourself to be recorded.

If that doesn't generate recordings in your account, it may be for the following reasons:
  • Recordings are already there - try refreshing your ClickTale account page.
  • The tracking code is not properly embedded in your pages. To verify sign in to ClickTale, click the "Get tracking code" link under your project and follow the instructions. You could then compare the code presented on the instructions with the code you have on your page.
  • No visitors have entered your site.
  • Your domain is disabled or blocked from recording. See configuration at http://subs.clicktale.net/Domains.aspx
  • Your "percentage of visitors to record" parameter is too small relative to the number of visitors to your site.
  • You are using an unsupported browser. Only IE6+ and FF1.5+ are supported at this moment.
  • You website/page has invalid HTML. Check it with http://validator.w3.org/ and correct.


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