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PostPosted: Sun Aug 13, 2006 2:00 pm 
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Joined: Fri Jul 21, 2006 2:39 pm
Posts: 1206
Location: Israel
You probably have a "Break-Out-Of-Frames" code in your pages. The purpose of this code is to prevent your site from loading in a frame of an another site, like Google Images. This also prevents your pages from working with ClickTale.

If your break-out code looks like this:

Code:
if (top!=self)
  top.location = location;


Change it to:

Code:
function CTIsPlayback() {
   try { return parent && parent.WebPlayer; }
   catch(e) { return false; }
}
if(!CTIsPlayback() )
  if(top!=self)
    top.location = location;


The change will not affect recordings which have been already recorded.


Last edited by arik on Thu Dec 27, 2007 4:41 pm, edited 2 times in total.

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PostPosted: Thu Feb 22, 2007 12:43 pm 
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Site Admin

Joined: Fri Jul 21, 2006 2:39 pm
Posts: 1206
Location: Israel
If your "out of frames" code is located after ClickTale bottom tracking code, then you can also use the code below.
Code:
if(typeof ClickTaleIsPlayback != "function" || !ClickTaleIsPlayback() )
  if(top!=self)
    top.location = location;


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