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PostPosted: Thu Aug 29, 2013 4:15 am 
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Site Admin

Joined: Fri Jul 21, 2006 2:39 pm
Posts: 1206
Location: Israel
On Thursday morning, August 29, starting from 5AM CT, ClickTale is experiencing a partial service disruption due to hardware malfunction. Engineers on site are investigating the issue.

During the disruption, customers having their accounts on server subs02 will be unable to login to their account.

There is no impact on our customers' websites or on the data collection process during this disruption. If you encounter any unexpected errors, please send an email to syst...@clicktale.com .

We apologize for any inconvenience which this process may cause you and are trying to resolve the issue ASAP.

Regards,
The ClickTale Team


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PostPosted: Thu Aug 29, 2013 6:04 am 
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Joined: Fri Jul 21, 2006 2:39 pm
Posts: 1206
Location: Israel
I am happy to update that the issues were finally resolved by the data center staff before 7am CT.


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