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PostPosted: Wed Jun 04, 2014 2:37 pm 
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Joined: Thu Mar 27, 2014 3:56 am
Posts: 17
On Sunday morning, June 8 between 01:00am and 04:00am Central Time (CT), ClickTale will perform a planned hardware upgrade. The exact schedule may change and will be updated in this thread.

During this period there will be an estimated period of 30-60 minutes when the service will be down for customers that access their accounts via the "subs.clicktale.net", "subs03.clicktale.net", "subs08.clicktale.net" and "subs09.clicktale.net" servers. For those customers, ClickTale will stop processing new incoming recordings, your account will be inaccessible or the service will be off-line or unstable. We will try to minimize the amount of downtime as much as possible.

There will be no impact on our customers' websites during the upgrade period. If you encounter any unexpected errors, please send an email to hard...@clicktale.com .

We apologize for any inconvenience which this process may cause you and hope you will enjoy the improved system.

Regards,
The ClickTale Team


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