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 Post subject: Re: Wordpress plugin
PostPosted: Sat Aug 15, 2009 5:05 am 
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Site Admin

Joined: Fri Jul 21, 2006 2:39 pm
Posts: 1206
Location: Israel
If you are using the latest WP plugin, have extracted the zip file correctly to your plugins folder and still can't make it work, please open a ticket at http://subs.clicktale.net/CustomerSuppo ... ticket=317 .
We may no be able to help if you don't include a username and password to your wordpress system. Please make sure to include those in the ticket as well as your ClickTale account password.

Regards,
Arik.


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 Post subject: Re: Wordpress plugin
PostPosted: Tue Oct 27, 2009 2:20 am 
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Joined: Tue Oct 27, 2009 2:15 am
Posts: 2
How about adding the plugin to WordPress Plugin Directory?

Should make installing/upgrading easier and, hopefully, less error prone.


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 Post subject: Re: Wordpress plugin
PostPosted: Tue Oct 27, 2009 2:54 am 
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Site Admin

Joined: Fri Jul 21, 2006 2:39 pm
Posts: 1206
Location: Israel
Hi jsruok,

This is on our roadmap.
There are some issue with licensing requirements of the WP directory.

Arik.


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 Post subject: Re: Wordpress plugin
PostPosted: Sat Nov 14, 2009 10:18 am 
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Joined: Sat Nov 14, 2009 10:10 am
Posts: 1
Hi All,

I am usin wordpress 2.8.6

unzip the plugin, created the directory considered the case sensitvity, however I get an error

failed to open stream: No such file or directory in /home/content/plugins/ClickTale/ClickTale.php on line 29

Fatal error: require() [function.require]: Failed opening required 'include.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/content/plugins/ClickTale/ClickTale.php on line 29

I have got the directory names ClickTale, with the file inside it.

any thoughts please

PS. I have edited this error code to remove the name of my blog

Many thanks


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 Post subject: Re: Wordpress plugin
PostPosted: Sun Nov 15, 2009 4:11 am 
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Joined: Wed Mar 25, 2009 7:17 pm
Posts: 213
Please use this special link which will enable you to send a ticket: http://subs.clicktale.net/CustomerSupport.aspx?ticket=317. Please make sure you include your account username and password so I can investigate further. Also please include your WordPress login details.


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 Post subject: Re: Wordpress plugin
PostPosted: Sun Dec 27, 2009 2:22 pm 
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Joined: Sun Dec 27, 2009 2:16 pm
Posts: 1
I have WP 2.8.6 and I get this error

Cannot load ClickTale/options.php.



when I attempt to go to the options page.


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 Post subject: Re: Wordpress plugin
PostPosted: Mon Dec 28, 2009 3:28 am 
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Joined: Wed Mar 25, 2009 7:17 pm
Posts: 213
Errors such as these often happen due to one of the following reasons:

  1. The ClickTale WordPress plugin was installed via the WordPress “Add New Plugins” uploader. This is not the correct method of installation, as the plugin should be installed manually. Please uninstall the plugin and install it again according to the plugin instructions.
  2. The plugin files were misplaced. Please make sure that all the files that were in the plugin zip file were placed in the correct path, which is "<wordpress root>/wp-content/plugins/ClickTale" (please note this is case sensitive).

If none of these are the reason you are getting the error, please use the link supplied in my previous post to report your problem.


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