|How to record POST pages correctly?
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|Author:||arik [ Wed Sep 17, 2008 8:30 am ]|
|Post subject:||How to record POST pages correctly?|
By default ClickTale doesn't support caching HTML content of POST pages. This is by design to prevent "double submits" of your forms and to eliminate potential side-effects.
A POST page is a page that processes the submit of a HTML form. Not all HTML forms submit to a POST page, some submit to a GET page (where field data is sent in the URL). If you can change your form to submit the data via GET then you can easily fix this issue with your page.
Another easy solution is to process the POST and then redirect to a GET url.
Normally what would happen is that ClickTale will record all the client side activity correctly but the caching of the HTML content will fail. As a result you might see one of the following symptoms:
This happens because when ClickTale attempts to cache the page it will do a regular GET request to your server, expecting to get an answer. You, however, will be expecting the parameters from the form and will be willing to take some action such as adding something to the db or sending an email.
There are several possible solutions:
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