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PostPosted: Mon Feb 23, 2009 6:31 am 
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Joined: Tue Mar 18, 2008 1:50 pm
Posts: 31
Dear users,

As part of using ClickTale, you need to enable our bot access to the pages that you wish to record. In this post, I'll show you how to accomplish this easily if your site is secured using apache basic authentication.

The principle is very simple. You just need to add ClickTale IP address range to the allow list in the .htaccess file which restricts the access.
Add a directive (a line of text) with the following content
Code:
Allow from 75.125.82.64/26

As a result, your .htaccess file might look similar to this:
Code:
AuthType Basic
Order allow,deny
Satisfy any
Allow from 75.125.82.64/26

This should enable our servers located at 75.125.82.64/26 to access your restricted directories.

Note: your site might be using .htaccess files without you being aware of that necessary. There are several authorization packages built on top of .htaccess infrastructure that you might be using. One example of such a package is Profile Manager Basic (http://www.interlogy.com/products/pmb/).

Regards,
ClickTale Team.


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