ClickTale Support Forums

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PostPosted: Mon Jun 11, 2007 6:55 am 
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Joined: Fri Jul 21, 2006 2:39 pm
Posts: 1206
Location: Israel
ClickTale's support of Flash is limited, however there are a few things that you can do to improve the experience.

Suggestion 1:
Specify "wmode" parameter for your flash, otherwise the user's cursor will "disappear" when moving over the flash object.
To specify a "wmode" add
<param name="wmode" value="opaque">
<param name="wmode" value="transparent">

to your Flashs object's parameter list.
See this kb item from Adobe for more information: ... &sliceId=2

Suggestion 2:
If using Internet Explorer to playback the movies, set Playback Scale to 100%, otherwise your flash might not be shown.

Once both suggestions are implemented, you will be able to see mouse movements and clicks over Flash elements while watching ClickTale recordings.
You will not be able to see the Flash element change in sync with the actions that the visitor performed on them while browsing. This effectively limits the value you can get from the recordings in cases when you have complex Flash elements such as full-flash sites.
Additionally, there is no support for generating aggregated click counts and other Link Analytics report metrics on Flash elements. This is due to differences in how different browsers handle clicks on Flash elements. One solution is to use tagging to monitor actions that happen in Flash. To do so implement calls from Flash to the ClickTaleTag function.

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