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 Post subject: some questions
PostPosted: Thu Jan 23, 2014 3:40 am 
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Joined: Thu Jan 23, 2014 3:23 am
Posts: 1
Hi,

I have some questions about my account:

1. I think the record details aren't accurate, for example, there are some elements
that get clicked more times during the last 7 days then 30 days, and it doesnt make any scence.

2. Is it possible to setup link analytics? cause there are some links in my site that aren't compatible with your system

3. What happens if i change things in my site? How can i update it with ClickTale?

Waiting fo your answer,

Thanks


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 Post subject: Re: some questions
PostPosted: Thu Jan 23, 2014 4:48 am 
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Joined: Mon Oct 28, 2013 7:40 am
Posts: 24
Hello ,

Regarding questions 1+2, please open a detailed ticket with the link below and I'll be happy to assist you with your technical problem.

http://subs.clicktale.net/CustomerSupport.aspx?ticket=s

Please also include the relevant pages which do not record correctly.

3. In general, if you change some elements in your page, ClickTale is able to identify there is a new site's version and in the new recordings you will be able to see the new version as expected.

Kind Regards,
Chen.


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