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PostPosted: Thu Jun 26, 2014 12:09 am 
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Joined: Wed Jun 25, 2014 11:56 pm
Posts: 2
Hi,

This is my first time on the forum. I just signed up for the free plan to test out the system, but my first recorded session could play as the one I watched on the video. Does it have anything to do with my browser?

Need some help please.


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PostPosted: Thu Jun 26, 2014 1:07 am 
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Joined: Mon Oct 21, 2013 6:07 am
Posts: 59
Hello okonjiaustin,

Please use this link (while logged into your ClickTale account): http://subs.app.clicktale.com/CustomerS ... x?ticket=s to send a ticket to our support team, so we can investigate this matter further.

Please include all relevant information, including screenshots, URLs and other data when submitting the ticket.

Erez
ClickTale Support


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PostPosted: Thu Jun 26, 2014 6:06 am 
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Joined: Wed Jun 25, 2014 11:56 pm
Posts: 2
Hello,

Thanks for the prompt reply.

1. The url is : http://www.iceblockmachinesng.com

2. The below image shows that one (1) visitor came and visited two (2) pages.
Image

3. When I played the recording below is what was displayed.
Image

Thanks.


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PostPosted: Thu Jun 26, 2014 7:30 am 
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Joined: Wed Nov 02, 2011 1:39 am
Posts: 128
Hello okonjiaustin,

There are a few issues that require our attention:

1. The reason why there are no almost no recordings is down to the fact that the system seems to think that you have a recording ratio of 0%, i.e. no visitors are to be recorded, even though I can see that you have set the recording ratio to 50% inside your ClickTale project's settings. Because changes usually take effect within 12 hours, I wanted to ask you whether you made any changes to the recording ratio in the past 24 hours to make it 50%.
Either way, I reset it to 50% and hope that should fix the problem. Please let us know in case recordings are still NOT coming in after 24 hours from now.

2. The recordings I made displayed the pages correctly. For example: http://dmz07.app.clicktale.com/Player.a ... pe=Desktop

3. The browser debugger indicates that your pages has quite a few syntax and other errors that probably merit your attention. For example, I noticed some script tags missing their closing tags (such as at the end of the <head>). The following screenshot shows more:


Attachments:
Errros.JPG
Errros.JPG [ 93.65 KiB | Viewed 2941 times ]
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