Dear bluehazetech,
You are welcome to use ClickTale on a HTTPS page but do note that our terms of service instruct you to block recording of any sensitive fields. It is forbidden to record and store such data into the ClickTale service due to privacy issues. When a certain field is blocked, we will still collect meta statistics about it that would help you know if the field is used and how often. Sensitive fields are those that contain: financial information, credit card or bank numbers, information about a person's health, etc.
Regarding non-sensitive data in a HTTPS form:
- ClickTale doesn't provide any additional security for retrieving the captured recordings and analytics other than basic username/password authentication.
- You can access your account via the HTTPS protocol if you manually change the protocol in the URL.
- The recordings and form entry data are stored on our servers in a SAS/70 Type II data center with all the high level security you would expect from a large hosting provider.
- When recording a HTTPS page, the recorded data is sent via HTTPS to ClickTale.
- We store the data for the duration of "Recording History" parameter in your Plan plus extra time that is required to execute our backup policy. You can also delete data from your account on a per project or per recording basis.
- There is no import/export functionality at this time. However you can probably mash-up some functionality yourself via HTTP to our normal UI. It depends on what info you want to import or export.
Regards,
Arik.