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PostPosted: Wed Nov 06, 2013 1:40 am 
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Joined: Wed Nov 06, 2013 1:34 am
Posts: 3
Hello, I followed the instructions here http://wiki.clicktale.com/Article/BigCommerce_integration and it is not working. When I go to test the installation it says it is the script was not found. any help is appreciated


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PostPosted: Wed Nov 06, 2013 3:57 am 
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Joined: Fri Nov 11, 2011 3:18 am
Posts: 31
Hello and thanks for posting on our forum.
Can you reply with the URL of your site and I'll take a look at the code.
Thanks again and best regards,
Alex K
ClickTale Support


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PostPosted: Wed Nov 06, 2013 11:45 am 
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Joined: Wed Nov 06, 2013 1:34 am
Posts: 3
Hi Alex, the URL is www.essentialpreps.com
Thank You


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PostPosted: Wed Nov 06, 2013 1:16 pm 
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Joined: Wed Nov 02, 2011 1:39 am
Posts: 128
Hi anomale

The http://www.essentialpreps.com website contains session pages such as your checkout pages, and the cookie that controls access to the visitor-specific content is "HttpOnly" (SHOP_SESSION_TOKEN) which means that you will have to use one of our integration modules to record all of your pages, including the session pages, successfully.

I believe your website should be built with PHP, therefore, I would like to refer you to the wiki page of our PHP integration module: http://wiki.clicktale.com/Article/PHP_i ... ion_module which has more information and installation instructions. When installing the module, please remove any instances of the ClickTale code you have added previously.

Regards,

Sergei


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PostPosted: Thu Nov 07, 2013 1:43 am 
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Joined: Wed Nov 06, 2013 1:34 am
Posts: 3
Thank you Sergei, I forwarded the instructions to my developer and it still is not working. Can you take another look and let me know if something is wrong?

Thank you
Adam


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PostPosted: Thu Nov 07, 2013 5:55 am 
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Joined: Wed Nov 02, 2011 1:39 am
Posts: 128
Hello,

In order to continue troubleshooting this issue, I would request that you submit a support ticket by logging into your ClickTale account and following this link:
http://subs.clicktale.net/CustomerSupport.aspx?ticket=s

Please include all the relevant information such as what was done so far by your developers when submitting the ticket.

Thank you.


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