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 Post subject: YouTube register clicks?
PostPosted: Tue Nov 12, 2013 1:56 pm 
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Joined: Tue Nov 12, 2013 1:31 pm
Posts: 1
Hello. I looked at my click heatmap for my site that features a big YouTube video front and center. I see clicks on the site but not on the video itself. Is it just because there may not actually be any clicks on the video (sad) or does ClickTale not record clicks on YouTube videos?


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PostPosted: Thu Nov 14, 2013 8:44 am 
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Joined: Wed Nov 02, 2011 1:39 am
Posts: 128
Hello mborger,

In order to be able to pinpoint the problem, I would need to know the URL of the page and be able to see the exact issues as they are reported on your ClickTale account. Therefore, I would kindly ask the two following things:

1. The URL of the page in question.
2. Access to your account, which can be allowed by logging in to your account, choosing "Account Management" on the left and then clicking "Edit Account Info." From there, please activate the checkbox that states: "Allow ClickTale Support to access my account" and click the Save button to apply the setting.

Please notify me once done so I can investigate further.


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